Our Policy

Warranty

We are proud of the plants we sell at Valley Nursery and hope the plants you have purchased will give you years of enjoyment and benefit.

Should a plant fail to survive, Valley Nursery will issue a store credit for the purchase priceReturns must be made within one year and must be accompanied with the sales receipt. Sorry, but we cannot give refunds.

Please note this warranty does not include seasonal/annual plants or those killed by winter extremes.

Return Policy

When accompanied with your receipt, we will be happy to accept your returned merchandise within 30 days, or your plants within 7 days. Items must be in a saleable condition and with the original packaging if applicable. Note: this does not include “dead plants”. Please refer to our Plant Warranty.

If you paid with a credit card
We will credit the purchase amount to the same credit card.

If you paid with a check
You will be eligible for a refund 15 days after the purchase date. In amounts over $100, we will issue a check from our office within 21 days of purchase date.

If you paid with cash
If the amount is under $100, we will give you cash back. Over $100, we will issue a check from our office within 5 days.

Remember: All sales are final on clearance, sale and holiday items.

Discounts

We offer a discount on a purchase totaling $1,500.00 or more before tax.

The items listed below cannot be applied to this discount or any other promotions.

  • Concrete/Aggregate Planters
  • Deliveries
  • Gift Cards
  • Classes, Events & Consultations
  • Cut Trees, Wreaths, Greens & Poinsettias
  • Previously Discounted Items

$1,500.00+…………………….………15% off